Customer Service Rep

ISU Research Park; Des Moines (IA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

ISU Research Park in Des Moines, IA is seeking a detail-oriented Single Point of Contact to manage loads for national customers and book freight across the network.

You will develop customer relationships, coordinate with drivers and fleet managers, enter shipping data, and monitor performance to meet productivity goals.

A four-year degree and strong communication skills are required; the role thrives in a fast-paced environment and emphasizes accuracy and service.

Qualifications

• Four-year degree, preferably in Transportation and Logistics and/or relevant experience.
• Fluent in keyboard proficiency and 10-key.
• Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill.
• Strong customer solicitation skills.
• Excellent interpersonal skills.
• Ability to function in a fast-paced work environment and tolerate stress.
• Ability to write routine reports and correspondence.

Responsibilities

• Develop and maintain relationships with customers
• Obtain and upkeep driver and company productivity goals are being met
• Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
• Ability to maintain assigned territory of customers
• Maintain and log pre-booked freight that cannot be immediately assigned
• Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
• Research and resolve customer inquiries and problems
• Effectively communicate with customers, sales, fleet managers, and other internal personnel
• Participate in total quality management and process improvement teams
• Utilize web-based technology to gather and track operation data
• Enter customer data and shipping instructions into a computer database

Skills

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Education

Bachelor's degree in Transportation/Logistics or related field

Job description

Location: Des Moines, IA | Corporate Office

Job Description

PRIMARY FUNCTION

The primary function of a Single Point of Contact is working with national customers booking loads for all shipping locations to obtain freight across the network.

DUTIES AND RESPONSIBILITIES

• Develop and maintain relationships with customers
• Obtain and upkeep driver and company productivity goals are being met
• Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
• Ability to maintain assigned territory of customers
• Maintain and log pre-booked freight that cannot be immediately assigned
• Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
• Research and resolve customer inquiries and problems
• Effectively communicate with customers, sales, fleet managers, and other internal personnel
• Participate in total quality management and process improvement teams
• Utilize web-based technology to gather and track operation data
• Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS/EXPERIENCE

• Four-year degree, preferably in Transportation and Logistics and/or relevant experience
• Fluent in keyboard proficiency and 10-key
• Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
• Strong customer solicitation skills
• Excellent interpersonal skills
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high-volume telephone environment