Freight Track & Trace Specialist (Domestic Logistics)

R+L Carriers; Hebron Estates (KY); On-site; USD 42,000 - 55,000; Full time

Job summary

R+L Carriers seeks a Domestic Logistics Specialist - Track & Trace to manage outbound calls and emails, monitor shipment status, and ensure final delivery of freight. You will perform data entry, verify loads, and maintain carrier compliance.

The role supports Operations and Sales with proactive tracking, ETA updates, PODs/BOLs gathering, and timely issue escalation. Strong communication and multitasking are essential for success.

Qualifications

• Experience in track and trace, dispatching, carrier management, or logistics operations is preferred.
• Proficiency with transportation management systems (TMS) and load boards is preferred.
• Experience with modes such as dry van, LTL, expedited, flatbed, oversized, refrigerated, intermodal is a plus.
• Ability to manage high call volumes and prioritize time-sensitive shipments.

Responsibilities

• Provides support to Operations and Sales including proactive tracking, document preparation, and verification of load status and delivery integrity.
• Make a high volume of outbound calls to carriers to confirm shipment status and delivery timelines.
• Provide timely ETA updates to customers and escalate service failures or delays to Operations and Sales.
• Ensure carrier compliance with tracking tools and platforms, including visibility systems.
• Communicate clearly with clients, carriers, and peers regarding shipment progress, delays, and exceptions.
• Gather PODs, BOLs, invoices, and real-time updates to close loads promptly.
• Track and trace freight movements from origin to delivery and resolve operational challenges.
• Confirm final delivery and proper documentation prior to load closure.
• Provide unmatched Customer Service through daily conversations with customers/carriers.

Skills

Track & Trace

Dispatching

Carrier Management

Logistics Operations

TMS

Customer Service

Multitasking

Microsoft Office

English Fluency

Education

High School Diploma or GED

Tools

TMS systems

Load boards

Job description

R+L Carriers seeks a Domestic Logistics Specialist - Track & Trace to manage outbound calls and emails, monitor shipment status, and ensure final delivery of freight. You will perform data entry, verify loads, and maintain carrier compliance.

The role supports Operations and Sales with proactive tracking, ETA updates, PODs/BOLs gathering, and timely issue escalation. Strong communication and multitasking are essential for success.