Freight Customer Care Specialist

Forward Air Corporation; Irving (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Forward Air Corporation in Irving, Texas is looking for a Customer Service Representative to manage external customer queries and complaints with integrity and professionalism. This role involves answering calls, providing information, and maintaining logs while ensuring customer satisfaction.

The ideal candidate will demonstrate strong communication skills, proficiency in Microsoft Office, and an ability to thrive in a fast-paced environment. A high school diploma or GED is required, and familiarity with industry documents is a plus.

Qualifications

• Demonstrated ability to complete assignments and meet deadlines.
• Ability to maintain effective working relationships with coworkers and management.
• Desire for a long-term career with a leading company.

Responsibilities

• Answer incoming customer calls and provide detailed information.
• Notify customers daily of freight availability.
• Perform data entry for domestic and international bills.

Skills

Verbal communication skills

Written communication skills

Microsoft Office proficiency

Can-do attitude

Ability to work under pressure

Education

High school diploma or GED equivalent

Tools

Microsoft Office

AS400

Job description

Forward Air Corporation in Irving, Texas is looking for a Customer Service Representative to manage external customer queries and complaints with integrity and professionalism. This role involves answering calls, providing information, and maintaining logs while ensuring customer satisfaction.

The ideal candidate will demonstrate strong communication skills, proficiency in Microsoft Office, and an ability to thrive in a fast-paced environment. A high school diploma or GED is required, and familiarity with industry documents is a plus.