Customer Relations Coordinator

Forward Air Corp.; Irving (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical and Pharmacy insurance

401(k) with employer match

Generous Paid Time Off (PTO)

Job summary

Forward Air Corp. is seeking a Customer Service Representative to join our team in Irving, Texas. In this role, you will handle customer inquiries and resolve issues with professionalism and integrity, ensuring a high level of customer satisfaction.

The ideal candidate should be proficient in Microsoft Office, have strong communication skills, and a desire to thrive in a fast-paced environment. We offer competitive compensation and a comprehensive benefits package including medical, dental, and a 401(k) plan.

Qualifications

• Demonstrated ability to carry out assignments to completion.
• Ability to establish effective working relationships.
• Desire for a long-term career with an industry-leading company.

Responsibilities

• Answer incoming customer calls and provide detailed information.
• Notify customers daily of freight availability.
• Maintain a cash log file and perform data entry.

Skills

Strong verbal and written communication skills

Proficient with Microsoft Office products

Experience with AS400 operating systems

Ability to work in a fast paced environment

General customer service skills

Education

High school diploma or GED equivalent

Tools

AS400

Microsoft Office

Job description

• Locations 3800 Cabell Drive, Irving, TX, 75063, US (On-site)
• Job Category Operations: Individual Contributors

Job Description

Position:Customer Service Representative

Job Description:

The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.

Core Duties & Responsibilities:

• Answer incoming customer calls and provide detail information
• Notify customers daily of freight availability
• Data entry (domestic and international bills)
• Maintain a driver sign in log
• Maintain a cash log file
• Maintain files in order and as outlined in the operations procedures and policy manual
• Perform daily audits on all outbound shipments
• Arrive inbound manifest and close out outbound manifest in the AS400
• Consistently monitor e-mail request and provide detail information in a timely fashion
• Regular and dependable attendance
• Prepare in-bond documentation (Smaller stations only)
• Acceptance of “containers” and proper documentation (Smaller stations only)
• Office cleanliness: vacuum and trash empty (Smaller stations only)
• Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
• Other duties as assigned

Requirements:

• Demonstrated ability to carry out assignments to their completion and meet deadlines
• Ability to establish and maintain effective working relationships with employees and managers
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
• Ability to handle heavy work load and work well under pressure
• Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)
• High school diploma or GED equivalent
• Must be able to pass basic hazardous materials training

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced environment
• Strong verbal and written communication skills
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.

Forward Air is an Equal Opportunity employer.

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.