Customer Service Representative

A.P. Moller - Maersk; Fontana (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk in Fontana, CA is seeking a Customer Service Representative responsible for ensuring accurate and timely movement of freight to destinations within service standards. You will process and organize all documentation needed to initiate and complete movement of freight.

Responsibilities include verifying orders, updating data in the system, updating the WMS, handling customs clearance records, communicating with customers and brokers daily, and supporting other CSR staff as needed.

Qualifications

• Ensure accurate and timely movement of freight within service standards.
• Process and organize documentation to initiate and complete freight movement.

Responsibilities

• Verify all delivery orders and bills of lading have been received and are correct.
• Check data in the system and input missing data.
• Ensure that the WMS system is updated and accurate.
• Ensure that all documentation is processed in a timely manner.
• Record all customs clearance received from the broker daily.
• Maintain data integrity so distribution can be received with no exceptions.
• Process paperwork out to operations at a container level.
• Communicate daily with customer, broker and other departments.
• Monitor and report any level of service failures to the Customer Service Manager.
• Handle all requests from customer in a timely manner.
• Assist other CSR staff as needed and cross train in other areas.

Job description

9:00 AM-5:30 PM
Monday - Friday

Customer Service Representative is responsible in ensuring accurate and timely movement of freight to specific destinations within the customers level of service standards. Processing and organization of all documentation needed to initiate and complete movement of freight.

Key Responsibilities

• Verify all delivery orders and bills of lading have been received and are correct
• Check that data is correct in the system and input any missing data
• Ensure that the WMS system is updated and accurate
• Ensure that all documentation is processed in a timely manner
• Record all customs clearance received from the broker daily.
• Maintain data integrity so that distribution can be received with no exceptions.
• Process paperwork out to operations at a container level.
• Make sure all diversion is accounted for and noted on consoles properly.
• Communicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise.
• Monitor and report any level of service failures to the Customer Service Manager.
• Handle all requests from customer in a timely manner.
• Assist other CSR staff as needed and when time permits.
• Cross train in other areas of the team
• Customer claim processing, reporting, and procedure compliance facilitation. Partner with Facility Manager to determine best process for resolving claim. This may include implementing new procedures that will serve as "check and balance" to eliminate further claims.
• Support the company's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions.
• Special projects as assigned.
• Performs job related duties as specified by management

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

• The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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