Freight Audit Lead: Client-Focused Ops & Reporting

U.S. Bank; Chicago (IL); Presencial; USD 31 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Resumo da oferta

U.S. Bank is seeking a skilled service professional to establish and maintain strong relationships with assigned business accounts.

You will serve as the primary contact, addressing inquiries via phone and email, and guiding clients through system implementations and electronic solution adoption. Capable of handling multiple tasks, you’ll coordinate with internal teams to ensure high-quality service delivery and timely issue resolution, contributing to overall client satisfaction in a busy

Qualificações

• High school diploma or equivalent required.
• 2–3 years in customer service preferred.
• Strong verbal and written communication skills.

Responsabilidades

• Serve as main day-to-day contact for program administrators or relationship managers.
• Resolve operational problems using consultative account management techniques.
• Assist with delinquency management, client systems, and program implementations; promote electronic solutions.

Conhecimentos

Verbal communication

Written communication

Interpersonal skills

Customer service

Problem solving

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

U.S. Bank is seeking a skilled service professional to establish and maintain strong relationships with assigned business accounts.

You will serve as the primary contact, addressing inquiries via phone and email, and guiding clients through system implementations and electronic solution adoption. Capable of handling multiple tasks, you’ll coordinate with internal teams to ensure high-quality service delivery and timely issue resolution, contributing to overall client satisfaction in a busy