Freight Auditor

US Bank; Naperville (IL); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability

Parental Leave

401(k)

Vacation

Holidays

Adoption assistance

Sick Leave

Job summary

U.S. Bank in Naperville, IL is seeking a Freight Auditor to review, adjust, and verify freight bills for accuracy against contracted rates. You will analyze audit exceptions, document reasons, and act as a liaison to resolve disputes between client and carrier.

The role includes providing customer service, reporting, and administrative support, with a hybrid schedule requiring in-office presence at least three days per week and flexibility for other days.

Qualifications

• High School Diploma or equivalent.
• Typically three to five years of customer service experience.
• Experience in transportation/freight environment, especially with customer billing.

Responsibilities

• Review Audit Exceptions to determine the reason for the exception.
• Document the reason for the Audit Exception in the Notes field.
• Resolve Audit Exceptions based on client/guidelines or with carrier.
• Identify re-occurring reasons for Audit Exceptions.
• Provide customer service support and respond to inquiries.

Skills

Customer service

Microsoft Office

Communication skills

Problem solving

Accounting experience

Education

High School Diploma or equivalent

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Audit Exceptions are transactions with an amount that the client expects to pay but does not equal what a carrier has invoiced. All exceptions that prevent an invoice from being paid are reported and managed in the Syncada application.

Position Highlights

While adhering to policies, procedures and regulatory requirements, a Freight Auditor examines, adjusts and verifies freight bills for accuracy against contracted rates on file. Duties include reviewing audit exception transactions to determine the reason for the exception; document the exception reason; act as the intermediary and help resolve the dispute between two parties based on set guidelines; identify re-occurring reasons for audit exceptions; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems, and responding to customer requests for information.

Basic Qualifications

• High School Diploma or equivalent
• Typically three to five years of customer service experience

Preferred Skills and Experience

• Experience in a transportation/freight environment especially with customer billing
• Strong customer service skills
• Ability to identify and resolve problems
• Proficient computer skills, especially Microsoft Office applications
• Excellent verbal and written communication skills
• Any type of accounting experience - either academic or professional

Auditor Process

• Review transactions in Audit Exceptions to determine the reason for the exception
• The Targeted Service Level is to review new Audit Exceptions within 3 business days from date that transaction enters Audit Exception Financial Status
• Monitor transactions in Audit Exception status within AE queue to ensure transactions are being worked timely. If not moving, then elevate to appropriate party responsible
• Clearly document the reason for the Audit Exception in the Notes field
• Resolve the Audit Exception directly based on guidelines provided by the client or work with client and carrier to resolution
• Identify re-occurring reasons for Audit Exceptions

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pensi