Freight Audit & Client Success Lead

U.S. Bank; Naperville (IL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic life insurance

Short-term and long-term disability

Parental leave

401(k)

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Naperville, IL seeks a dedicated professional to establish and maintain relationships with assigned business accounts, serving as the primary day-to-day contact for program administrators or relationship managers.

The role involves utilizing consultative account management to resolve operational issues, supporting delinquency management and client systems, and driving the adoption of electronic and web-based solutions, while training clients and collaborating with internal teams to

Qualifications

• Strong verbal and written communication skills.
• Experience delivering customer service and resolving inquiries.
• Ability to handle multiple tasks with deadlines.

Responsibilities

• Build and maintain relationships with assigned business accounts.
• Serve as main day-to-day contact for program administrators/relationship managers.
• Research and resolve operational problems using consultative account management.
• Support delinquency management and system implementations.
• Promote electronic and web-based solutions to customers.
• Coordinate with internal teams to ensure high service levels.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Telephone skills

Analytical skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

U.S. Bank in Naperville, IL seeks a dedicated professional to establish and maintain relationships with assigned business accounts, serving as the primary day-to-day contact for program administrators or relationship managers.

The role involves utilizing consultative account management to resolve operational issues, supporting delinquency management and client systems, and driving the adoption of electronic and web-based solutions, while training clients and collaborating with internal teams to