Freight Account Manager — Growth & Service Excellence

Cargo Express Freight; Dallas (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid time off

Bonus based on performance

Training & development

Job summary

Cargo Express Freight is hiring an Account Manager to support and grow our customer relationships. You will manage day-to-day service for accounts brought in by our Account Executives, so they can focus on new business.

You will be the customer's go-to contact for quotes, shipment updates, issue resolution, and account growth across LTL, FTL, drayage, and intermodal freight. This on-site Dallas role offers a weekday schedule with no nights or weekends, plus a benefits package including 401(k)

Qualifications

• 2+ years of account management, customer service, or sales support experience in freight, logistics, or transportation.
• Working knowledge of LTL, FTL, freight classes, and accessorial charges.
• Strong communication, negotiation, and problem-solving skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Outlook, Excel, Word)

Responsibilities

• Manage and service customer accounts assigned by Account Executives after onboarding.
• Serve as the main day-to-day contact for customers on quotes, bookings, shipment status, and issues.
• Provide timely, accurate rate quotes for LTL, FTL, drayage, and intermodal shipments.
• Partner with Operations, dispatch, and LTL/carrier teams to ensure freight moves on time.
• Proactively update customers on delays, exceptions, and delivery confirmations.
• Resolve service issues, billing disputes, and freight claims quickly and professionally.
• Grow assigned accounts by identifying new lanes, shipping needs, and upsell opportunities.
• Hold regular check-ins and business reviews with key customers.
• Monitor account performance: shipment volume, revenue, margins, and on-time service.
• Keep customer records, rates, contracts, and notes up to date in the TMS and CRM.
• Coordinate with Accounting on customer credit, invoicing, and collections follow-up.
• Provide coverage for Account Executives' accounts during absences or high volume.
• Meet department goals and performance metrics set by leadership.
• Support the sales team with other duties as assigned.

Skills

Account management

Customer service

Negotiation

Problem solving

Multitasking

Microsoft Office

Education

High school diploma or GED

Tools

TMS

CRM systems

Excel

Job description

Cargo Express Freight is hiring an Account Manager to support and grow our customer relationships. You will manage day-to-day service for accounts brought in by our Account Executives, so they can focus on new business.

You will be the customer's go-to contact for quotes, shipment updates, issue resolution, and account growth across LTL, FTL, drayage, and intermodal freight. This on-site Dallas role offers a weekday schedule with no nights or weekends, plus a benefits package including 401(k)