Logistics Account Manager - TL/LTL Freight Growth

Express Logistics; Urbandale (IA); Vor Ort; USD 45.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

Paid holidays

Paid time off

Life Insurance

401K with employer contribution

Bereavement leave

Maternity/paternity leave

Zusammenfassung

Express Logistics, based in Des Moines, IA, seeks an accountable account manager to serve shipper accounts, quote and book freight, and grow volumes across TL and LTL networks. You will coordinate with carriers, maintain pricing strategies and ensure service excellence.

You will become the primary contact for customers, tracking shipments, resolving issues and conducting regular reviews to protect margins and drive retention. A high level of organization and customer focus is essential.

Qualifikationen

• High School Diploma or GED required.
• 2+ years of account management, customer service or sales experience in freight brokerage, 3PL or transportation.
• Strong understanding of truckload and LTL freight, pricing and the load lifecycle.

Aufgaben

• Main contact for assigned shipper accounts.
• Quote and book freight; build pricing to win loads and protect margin.
• Grow existing accounts by adding lanes, modes and volume.
• Collaborate with Carrier Reps to cover loads and maintain service.
• Proactively communicate shipment status, delays and exceptions to customers.
• Resolve service issues, claims and billing questions promptly.
• Conduct regular business reviews with key accounts on volume, service and pricing.
• Maintain accurate account notes and load details in CRM and TMS.
• Additional duties may be assigned.

Kenntnisse

Phone communication

Independent worker

Decision making

Negotiation

Self-starter

Coachable

Multi-tasking

Detail oriented

Team player

Organization

Customer service

Ausbildung

High School Diploma or GED

Tools

CRM software

TMS software

Jobbeschreibung

Express Logistics, based in Des Moines, IA, seeks an accountable account manager to serve shipper accounts, quote and book freight, and grow volumes across TL and LTL networks. You will coordinate with carriers, maintain pricing strategies and ensure service excellence.

You will become the primary contact for customers, tracking shipments, resolving issues and conducting regular reviews to protect margins and drive retention. A high level of organization and customer focus is essential.