Freight Account Manager – Growth & Ops (Hybrid)

Socket.dev; Encinitas (CA); Hybrid; USD 65,000 - 73,000; Full time

Benefits offered by this job

Hybrid Work Model

401(k)

Medical, Dental & Vision

Job summary

Flock Freight, headquartered in San Diego, is seeking an Account Manager to support customer relationships and daily freight operations. You will quote, approve or reject freight to maximize profitability and host quarterly business reviews with customers.

This hybrid role emphasizes ownership, proactive engagement, and KPI delivery within a fast-paced freight environment. The position targets candidates local or willing to relocate to the San Diego area, offering a salary range plus commission

Qualifications

• Bachelor’s Degree and 3+ years of Freight/Logistics experience.
• Strong ability to prioritize and manage competing demands in a fast-paced environment.
• Demonstrated sense of urgency and accountability when responding to customer needs.
• Proven problem-solving skills with a focus on ownership and driving issues to resolution.
• Comfortable multitasking across projects, stakeholders, and shifting priorities without losing attention to detail.

Responsibilities

• Partner with Account Executives to support customer relationships and day-to-day needs.
• Conduct weekly touchpoints with key decision makers to identify expansion and upsell opportunities.
• Maximize profitability by quoting and strategically accepting or rejecting freight.
• Arrange and host quarterly business reviews with key decision-makers.
• Own day-to-day operational needs including escalations and issue resolution.
• Focus on load board management, coverage execution, escalation management, and timely issue resolution.
• Ensure billing accuracy including rate management, surcharges, and collections.

Skills

Prioritization

Urgency & accountability

Problem-solving

Multitasking

Education

Bachelor’s Degree

Job description

Flock Freight, headquartered in San Diego, is seeking an Account Manager to support customer relationships and daily freight operations. You will quote, approve or reject freight to maximize profitability and host quarterly business reviews with customers.

This hybrid role emphasizes ownership, proactive engagement, and KPI delivery within a fast-paced freight environment. The position targets candidates local or willing to relocate to the San Diego area, offering a salary range plus commission