Account Manager at Spot Freight

Wayne State University; Tempe (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading educational institution is seeking an Account Manager to leverage its services and freight solutions. The ideal candidate will execute unique customer strategies, understand shipping requirements, and manage a sales pipeline. Responsibilities include nurturing customer relationships and maintaining operational efficiencies. Candidates should have some experience in sales or customer service, preferably in the logistics industry. Base pay is $50,000 with potential commission.

Qualifications

• Sales and customer service experience preferred.
• Knowledge in the logistics industry preferred.

Responsibilities

• Understand prospective clients’ shipping requirements and manage a sales pipeline.
• Design and execute customer strategies for profitable growth.
• Serve as a consultative resource on service offerings and market trends.
• Maintain operational efficiencies for customer’s freight.
• Achieve and exceed monthly sales margin and revenue expectations.
• Proactively communicate with customers to fulfill commitments.

Skills

Sales and customer service experience

Knowledge in the logistics industry

Ability to thrive in a fast-paced environment

Entrepreneurial spirit

Attention to detail

Problem-solving ability

Job description

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Our Account Managers leverage Spot’s services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.

Responsibilities

• BUSINESS DEVELOPMENT: Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
• CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
• RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
• FREIGHT OPERATIONS: Maintaining operational efficiencies for customer’s freight through; load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
• RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.

Qualifications

• Sales and or customer service experience preferred.
• Knowledge in the logistics industry preferred.

Skills

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution skills.

Additional Information

• $50,000 base pay; potential commission within first year.
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.