Freight Account Manager: Grow Key Shipper Partnerships

Urban Industries, Inc.; Urbandale (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Paid holidays & PTO

Company paid Life Insurance, STD & LTD

401K with employer contribution

Bereavement leave

Job summary

Express Logistics in Des Moines, IA seeks an experienced account manager to serve as the primary contact for shipper accounts, quote and book freight, and grow existing business. You will collaborate with Carrier Reps to cover loads, communicate updates, and resolve issues to protect margins.

The role emphasizes proactive account management, pricing strategy, and CRM/TMS documentation in a fast-paced logistics office environment.

Qualifications

• 2+ years of account management or sales experience in freight brokerage/3PL/transportation.
• Strong understanding of truckload and LTL freight, pricing and load lifecycle.
• Confident on the phone and in front of decision makers.
• Self-driven and competitive with independent work discipline.

Responsibilities

• Serve as the main point of contact for an assigned book of shipper accounts.
• Quote and book freight, and build pricing that wins loads while protecting margin.
• Grow existing accounts by adding lanes, modes and volume.
• Work closely with Carrier Reps to cover loads and keep service on track.
• Proactively communicate shipment status, delays and exceptions to customers.
• Resolve service issues, claims and billing questions quickly and professionally.
• Hold regular business reviews with key accounts on volume, service and pricing.
• Keep accurate account notes and load details in our CRM and TMS.
• The above responsibilities and additional duties may vary as assigned.

Skills

Phone communication

Independent work

Decision making

Negotiation

Self-motivated

Coachable

Multitasking

Attention to detail

Teamwork

Customer service

Education

High School diploma or GED

2+ years account management/sales in freight brokerage/3PL

Tools

CRM software

TMS systems

PC proficiency

Job description

Express Logistics in Des Moines, IA seeks an experienced account manager to serve as the primary contact for shipper accounts, quote and book freight, and grow existing business. You will collaborate with Carrier Reps to cover loads, communicate updates, and resolve issues to protect margins.

The role emphasizes proactive account management, pricing strategy, and CRM/TMS documentation in a fast-paced logistics office environment.