Freelance IT Support & Services Analyst

MLB NETWORK; Secaucus (NJ); On-site; USD 41,000 - 44,000; Part time

Benefits offered by this job

Company 401K plan

Paid sick time

Discounts at MLB Shop

Job summary

MLB Network seeks a Freelance Technology Services Analyst to be the primary contact for internal staff and external partners. You will deploy, maintain, and support mission-critical collaboration and work platforms, ensuring fast resolution of issues and proactive service.

The role requires 3–5 years in end-user tech support, strong Windows/macOS skills, Office 365, Google Workspace, and collaboration tools. It demands flexibility, travel, and excellent communication in a live TV environment.

Qualifications

• Minimum 3–5 years of end-user technology support in a medium/large enterprise.
• Experience in sports/television/media industries is a plus.
• Experience with remote/field support is a plus.
• Strong Windows and macOS troubleshooting and repairs; domain integration and problem resolution.
• Familiarity with Office 365 suite, Exchange Online, Google Workspace, and collaboration tools.

Responsibilities

• Provide frontline service desk support via calls, tickets, and in-person/remote assistance.
• Configure, deploy, and troubleshoot Windows/macOS user equipment and peripherals.
• Support AV and conference room tech and events.
• Open and resolve vendor equipment issues; maintain knowledge-base articles.
• Contribute to onboarding/offboarding guides and runbooks.
• Support department meetings and timesheet accuracy; may travel for events.
• Be available for flexible hours, including nights and weekends; travel as needed.

Skills

Windows basics

macOS basics

Office 365

Exchange Online

Azure AD

SharePoint Online

OneDrive

Google Workspace

Slack

Zoom

Atlassian Cloud

Box

Asana

Education

Bachelor's degree in computer technology

Tools

Intune

Nutanix

VMware

Python

PowerShell

DEX platforms

Job description

MLB Network seeks a Freelance Technology Services Analyst to be the primary contact for internal staff and external partners. You will deploy, maintain, and support mission-critical collaboration and work platforms, ensuring fast resolution of issues and proactive service.

The role requires 3–5 years in end-user tech support, strong Windows/macOS skills, Office 365, Google Workspace, and collaboration tools. It demands flexibility, travel, and excellent communication in a live TV environment.