Tech Ops IT Analyst – Broadcast Systems & On‑Site Support

Gravity Media; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Gravity Media is seeking an IT Analyst to join our Tech Ops team in Los Angeles. You will provide hands-on support for IT and broadcast systems, troubleshoot issues, and manage assets while coordinating with vendors during live events.

The role requires 1–2 years in Windows/Mac/Linux support, networking, and a proactive customer‑facing approach, with travel up to 50% for domestic and international roadshows as needed.

Qualifications

• High school or equivalent diploma.
• 1–2 years of Windows, Mac or Linux OS support experience.
• 1–2 years of networking experience (DNS, DHCP, TCP/IP, SSL).
• 1–2 years of troubleshooting in a high availability environment.
• 1–2 years of PC repair, deployment experience.
• Experience in customer-facing roles.
• Able to travel to local sites up to 50% of the time.
• Professional communication with customers and executives.

Responsibilities

• Deliver hands-on support diagnosing, troubleshooting and resolving issues.
• Evaluate logs, alarms or data to determine system health.
• Triage and elevate outages to reduce downtime.
• Understand and execute change management in a high availability environment.
• Collaborate with partner teams and vendors on improvements.
• Manage IT asset inventories.
• Expand skills and stay updated on IT policies.
• Update and maintain documentation and communicate status to customers.

Skills

Windows/macOS/Linux support

Networking basics

Troubleshooting

PC repair and deployment

Customer-facing

Structured cabling

Travel up to 50%

Autonomy

Education

High school diploma

Job description

Gravity Media is seeking an IT Analyst to join our Tech Ops team in Los Angeles. You will provide hands-on support for IT and broadcast systems, troubleshoot issues, and manage assets while coordinating with vendors during live events.

The role requires 1–2 years in Windows/Mac/Linux support, networking, and a proactive customer‑facing approach, with travel up to 50% for domestic and international roadshows as needed.