Senior IT Service Desk & End-User Support

Major League Baseball; New York (NY); On-site; USD 40,000 - 57,000; Full time

Job summary

Major League Baseball is seeking a Technology Services Analyst to be the frontline contact for internal staff and external partners, delivering high-level technical support and customer service as a trusted resource. You will deploy and maintain critical collaboration and productivity platforms while supporting events, travel, and runbooks.

Ideal candidates bring 3–5 years of end-user tech support, strong communication skills, and a proactive, professional approach to problem-solving.

Qualifications

• Bachelor’s degree in a computer technology field or equivalent work experience.
• Minimum 3–5 years’ experience in end-user technology support in a medium or large enterprise.
• Ability to work independently and prioritize tasks across multiple teams.
• Strong customer service orientation and communication skills; able to convey technical concepts to non-technical staff.
• Professionalism when engaging with executives, on-air talent, and VIPs; responsive and courteous.
• Willingness to work non-traditional hours, weekends, holidays, and occasional travel.

Responsibilities

• Provide frontline technology support via calls, tickets, and desk coverage.
• Configure, deploy, and troubleshoot Apple and Windows user equipment.
• Support Audio/Visual and conference room tech and events.
• Open support cases and troubleshoot vendor issues.
• Maintain knowledge base articles and runbooks for end users and staff.
• Attend department meetings and complete timesheets accurately and promptly.
• Be available for non-standard hours and travel as needed.
• Pursue personal development and certifications to improve platforms and services.
• Support deployment, usage, integrations, incidents, and service levels for supported platforms.
• Identify opportunities to improve team efficiency through automation and new platforms.

Skills

Customer service

Communication

Independent work

Team collaboration

Problem solving

Flexibility

Education

Bachelor’s Degree in CS/IT or equivalent

Tools

Office 365

Google Workspace

Slack

Zoom

Atlassian Cloud

Box

Okta

Active Directory

Azure AD

VMware

Citrix

ServiceNow

Intune

JAMF

Kandji

Jira

Asana

PowerShell

Job description

Major League Baseball is seeking a Technology Services Analyst to be the frontline contact for internal staff and external partners, delivering high-level technical support and customer service as a trusted resource. You will deploy and maintain critical collaboration and productivity platforms while supporting events, travel, and runbooks.

Ideal candidates bring 3–5 years of end-user tech support, strong communication skills, and a proactive, professional approach to problem-solving.