Fraud, Trust & Safety Practice Lead

FiveBy; Seattle (WA); Remote; USD 174,000 - 210,000; Full time

Benefits offered by this job

Group health plan

401k matching

PTO 120 hours per year

10 paid holidays

Job summary

FiveBy, a Seattle-based, fully remote fraud and online security consultancy, seeks a Practice Lead to own the fraud and trust and safety portfolio. You will guide delivery quality, client confidence, and growth across major technology clients, working with senior leaders and executive sponsors.

The role emphasizes deep fraud expertise, policy and process maturity, and leadership of delivery teams, with an emphasis on renewals, expansion, and strategic solutions across diverse engagements.

Qualifications

• Fifteen or more years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related field.
• At least four years in consulting, professional services, or an advisory role with responsibility for senior client relationships and delivery outcomes.
• Demonstrated experience building or leading a fraud program, team, or practice and managing experienced professionals.
• Deep practical knowledge of fraud programs, investigations, controls, operations, and relevant fraud types such as account abuse, promotional and referral fraud, synthetic identity, payment and chargeback fraud, and coordinated abuse.
• Strong analytical judgment and the ability to frame ambiguous strategic and operational problems.
• Exceptional written and verbal communication, including the ability to review and produce executive-ready work and represent FiveBy credibly with senior clients.
• A bachelor's degree in a relevant field or equivalent professional experience.
• A full-time, multi-year commitment to building FiveBy's primary growth practice.

Responsibilities

• Own senior delivery relationships and executive client confidence across the portfolio, while dedicated program managers remain the primary day-to-day coordination contacts.
• Set engagement strategy, priorities, delivery capacity, team composition, coverage expectations, and material changes in direction in partnership with client leaders and FiveBy program managers.
• Lead major client escalations and crises, bringing consequential account decisions to resolution with the appropriate FiveBy and client stakeholders.
• Oversee scope, staffing, commitments, account health, and delivery risk. Surface margin, capacity, and renewal concerns early.
• Set quality standards and make the final determination that client-facing work is accurate, complete, clear, and defensible before release.
• Provide senior oversight and practical guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation approaches.
• Contribute directly to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions when senior judgment is needed.
• Provide strategic and analytical frameworks for ambiguous fraud and operational questions, relying on technical leads when specialized domains fall outside the role's deepest expertise.
• Manage, coach, and develop Client Leads and Principal Consultants, and ensure effective people management throughout each client team.
• Build a stable, high-performing team by clarifying roles, addressing performance concerns promptly, retaining key employees, and developing future leaders.
• Define and improve the practice's service offerings, delivery methods, staffing criteria, quality controls, and reusable tools.
• Turn lessons from engagements into practical FiveBy intellectual property, including playbooks, templates, investigation methods, fraud heuristics, and detection frameworks.
• Recommend investments in tools, capabilities, and talent that improve quality, differentiation, and scalability.
• Represent the practice in FiveBy leadership discussions and contribute to company strategy, capability planning, and resource decisions.
• Earn renewal readiness through strong execution and clear client value and identify useful expansion opportunities within client relationships and bring them to the sales team to shape and pursue.
• Contribute fraud expertise to solution design, proposals, statements of work, and executive presentations while respecting the commercial owner's responsibility for pricing, contracting, and negotiation.
• Strengthen FiveBy's reputation through thoughtful industry participation, relationship development, and practical thought leadership in fraud and trust and safety.

Skills

Fraud operations

Fraud risk management

Trust and safety

Executive communication

Leadership

Education

Bachelor's degree

Tools

Mode

Tableau

Looker

DomainTools

TLO

IBM i2 Analyst's Notebook

Job description

FiveBy, a Seattle-based, fully remote fraud and online security consultancy, seeks a Practice Lead to own the fraud and trust and safety portfolio. You will guide delivery quality, client confidence, and growth across major technology clients, working with senior leaders and executive sponsors.

The role emphasizes deep fraud expertise, policy and process maturity, and leadership of delivery teams, with an emphasis on renewals, expansion, and strategic solutions across diverse engagements.