Fraud Support Representative

National Exchange Bank & Trust; Fond du Lac (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA Contributions

Disability Insurance

Life Insurance

Flexible Scheduling

Paid Time Off

Education Assistance

Employee Discounts

Job summary

National Exchange Bank & Trust is seeking a Fraud Support Representative to protect customers and the Bank from fraud. The role involves reviewing activity, identifying risks, and taking action to prevent losses.

You will assist with investigations, debit card disputes, and various fraud-related requests while delivering knowledgeable customer support. Ideal candidates demonstrate strong attention to detail, sound judgment, and the ability to work independently.

Qualifications

• Attention to detail and analytical skills
• Sound judgment and problem-solving abilities
• Ability to work independently and adapt to changing priorities
• Clear and professional communication by phone, email, and in person
• Knowledge of banking terminology, products, and services
• Strong mathematical and analytical abilities

Responsibilities

• Review account activity to identify potential fraud
• Assess risk and take appropriate action to prevent losses
• Assist with fraud investigations, debit card disputes, and deposit activity
• Provide knowledgeable and responsive support to customers

Education

High school diploma or equivalent

Job description

Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Fraud Support Representative, you'll play an important role in protecting our customers and the Bank from fraudulent activity. You'll review account activity, identify potential fraud, assess risk, and take appropriate action to help prevent losses. You'll also assist with fraud investigations, debit card disputes, deposit activity, and other fraud-related requests while providing knowledgeable and responsive support to customers.

Skills & Attributes Needed

The following skills and attributes are needed to be successful in your banking career as a Fraud Support Representative:

• Strong attention to detail and analytical skills
• Sound judgment and problem-solving abilities
• Ability to work independently and adjust priorities as needs change
• Clear and professional communication skills
• Ability to navigate multiple systems and adapt to new technology
• Knowledge of banking terminology, products, and services

Qualifications

Ideal candidates will possess the following qualifications:

• High school diploma or equivalent
• Previous banking and balancing experience preferred
• Ability to maintain confidentiality of customer and Bank information
• Strong mathematical and analytical skills
• Ability to communicate effectively by phone, email, and in person
• Ability to operate standard office equipment and computer applications
• Working knowledge of Regulation E and Regulation CC guidelines preferred

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package including, but not limited to:

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Flexible scheduling & telecommuting options
• Education Assistance Program
• Product & Service Discounts & more!