Customer Service Representative

National Exchange Bank & Trust; Fond du Lac (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Employer Match

Paid Time Off

Job summary

National Exchange Bank & Trust in Fond du Lac, WI is seeking a Customer Services Representative to enhance customer experiences. In this role, you'll guide customers in their financial decisions and maintain accurate teller transactions, balancing cash drawers meticulously.

The ideal candidate will possess strong interpersonal and communication skills, along with a high school diploma. This position includes a comprehensive benefits package such as health insurance, a 401(k) plan, paid time off, and flexible scheduling.

Qualifications

• Provide guidance to customers regarding financial needs.
• Complete teller transactions like cashing checks and deposits.
• Balance and maintain a cash drawer with accuracy.

Responsibilities

• Create a positive experience for customers every day.
• Offer appropriate bank products and services.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.

• Providing guidance to help customers make decisions about their financial needs.
• Completing teller transactions including cashing checks, processing deposits, and withdrawals.
• Offering appropriate bank products and services.
• Balancing and maintaining a cash drawer with accuracy and attention to detail.

Essential Knowledge & Skills

The following skills are needed to be successful in your banking career:

• Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
• Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
• Ability to communicate effectively via phone, email and in person.
• A high school diploma or equivalent.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Flexible scheduling
• Education Assistance Program
• Product & Service Discounts & more!