Customer Service Representative

Neb Corp; Town of Kingston (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA Contributions

Disability Insurance

Life Insurance

Voluntary Life & FSAs

401(k) Matching

Paid Time Off

Flexible Scheduling

Education Assistance

Employee Discounts

Job summary

National Exchange Bank & Trust is seeking a Customer Service Representative in Kingston, WI. This on-site role supports customers with daily banking needs, guiding decisions and processing transactions to ensure accurate cash handling and service excellence.

The position emphasizes communication, product recommendations, and precise support across in-person, phone, and email interactions in a friendly, community-focused bank environment.

Qualifications

• Interpersonal skills to relate to customers and coworkers with a friendly demeanor.
• Strong communication via phone, email, and in person.
• Ability to operate standard office and bank equipment and software.
• High school diploma or equivalent required.

Responsibilities

• Guide customers in making financial decisions.
• Perform teller transactions: cashing checks, deposits, withdrawals.
• Promote bank products and services.
• Balance and maintain cash drawer accurately.

Skills

Interpersonal skills

Communication

Microsoft Word

Microsoft Excel

Outlook

Teams

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Part-Time/Full-Time Kingston, WI, US 1 Attachments

3 days ago Requisition ID: 1706

Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.

• Providing guidance to help customers make decisions about their financial needs.
• Completing teller transactions including cashing checks, processing deposits, and withdrawals.
• Offering appropriate bank products and services.
• Balancing and maintaining a cash drawer with accuracy and attention to detail.

Essential Knowledge & Skills

The following skills are needed to be successful in your banking career as a Customer Service Representative:

• Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
• Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
• Ability to communicate effectively via phone, email and in person.
• A high school diploma or equivalent.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Flexible scheduling
• Education Assistance Program
• Product & Service Discounts & more!

*This is a fully on-site role; remote work is not available.