Customer Service Representative

National Exchange Bank & Trust; Campbellsport (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Disability Insurance

401(k) with employer match

Job summary

National Exchange Bank & Trust in southeastern Wisconsin is seeking a Customer Services Representative to help customers with their financial needs. You will process teller transactions, provide product guidance, and maintain accuracy in cash drawers.

Strong communication and computer skills are essential. This is an on-site role with comprehensive benefits designed to support employees and their communities.

Qualifications

• High school diploma or equivalent.
• Excellent communication via phone, email, and in person.
• Ability to operate standard office and banking equipment.
• Balanced cash drawer with accuracy and attention to detail.

Responsibilities

• Provide guidance to help customers with financial needs.
• Process teller transactions including cashing checks, deposits, and withdrawals.
• Offer appropriate bank products and services.
• Balance cash drawer with accuracy and attention to detail.

Skills

Interpersonal skills

Communication

Empathy

Attention to detail

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Job description

Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.

• Providing guidance to help customers make decisions about their financial needs.
• Completing teller transactions including cashing checks, processing deposits, and withdrawals.
• Offering appropriate bank products and services.
• Balancing and maintaining a cash drawer with accuracy and attention to detail.

Essential Knowledge & Skills

The following skills are needed to be successful in your banking career as a Customer Service Representative:

• Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
• Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
• Ability to communicate effectively via phone, email and in person.
• A high school diploma or equivalent.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Flexible scheduling
• Education Assistance Program
• Product & Service Discounts & more!

*This is a fully on-site role; remote work is not available.