Fraud Support Specialist – Banking & Customer Protection

Neb Corp; Fond du Lac (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Health Savings Account with Employer –

Short and Long Term Disability

Employer Paid Life and AD&D Insurance

Voluntary Life, Flexible Spending...

Job summary

National Exchange Bank & Trust in Fond du Lac, WI is seeking a Fraud Support Representative to protect customers and the bank from fraudulent activity. You will review account activity, identify potential fraud, assess risk, and take action to prevent losses.

You’ll also assist with fraud investigations, debit card disputes, and other fraud-related requests while delivering knowledgeable and responsive support.

Qualifications

• High school diploma or equivalent.
• Banking experience or familiarity with fraud controls preferred.
• Ability to maintain confidentiality of customer and bank information.
• Strong mathematical and analytical skills.
• Effective communication by phone, email, and in person.
• Knowledge of banking terminology, products, and services.

Responsibilities

• Review account activity to identify potential fraud.
• Assess risk and take actions to prevent losses.
• Assist with fraud investigations and charge disputes.
• Handle debit card disputes and deposit activity requests.
• Provide knowledgeable, responsive support to customers.

Skills

Attention to detail

Analytical skills

Judgment and problem-solving

Independent with adjust priorities

Clear communication

Systems navigation

Banking terminology

Education

High school diploma or equivalent

Job description

National Exchange Bank & Trust in Fond du Lac, WI is seeking a Fraud Support Representative to protect customers and the bank from fraudulent activity. You will review account activity, identify potential fraud, assess risk, and take action to prevent losses.

You’ll also assist with fraud investigations, debit card disputes, and other fraud-related requests while delivering knowledgeable and responsive support.