Customer Service Representative

National Exchange Bank & Trust; Sheboygan Falls (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Employer Match

Paid Time Off

Flexible scheduling

Job summary

A family-owned bank in Sheboygan Falls, Wisconsin is seeking a Customer Service Representative to enhance customer experiences. Responsibilities include completing account transactions, providing financial guidance, and ensuring excellent customer service. Candidates should have a high school diploma and possess strong interpersonal skills. The position offers various benefits, including health insurance and flexible scheduling, aimed at fostering a positive work environment.

Qualifications

• Interpersonal skills to relate and empathize with others while maintaining a friendly demeanor.
• Maintain professionalism and composure under pressure.
• High attention to detail and ability to problem solve basic issues.

Responsibilities

• Complete account transactions and offer appropriate bank products.
• Open new accounts and guide customers in financial decisions.

Skills

Excellent customer service

Attention to detail

Great communication

Ability to multi-task

Problem solving skills

Ability to work independently

Education

High school diploma or equivalent

Job description

Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Customer Service Representative, you will have the opportunity to create a difference in the lives of our customers every single day. You will be responsible for completing account transactions, offering appropriate bank products and services, opening new accounts, as well as providing guidance to help customers make decisions about their financial needs.

Skills & Attributes Needed

• Excellent customer service
• Attention to detail
• Great communication
• Ability to multi-task
• Problem solving skills
• Ability to work independently as well as part of a team

Qualifications

• Interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day.
• Maintain composure and professionalism under pressure, including the ability to effectively deal with unexpected situations and potentially difficult engagements and to maintain a cohesive work environment with coworkers.
• Maintain the highest level of confidentiality and discretion of customer and bank information.
• Show high attention to detail, with the ability to problem solve basic issues.
• Operate a computer and other standard office equipment.
• A high school diploma or equivalent.
• Cash handling and customer service experience.
• May require travel to neighboring offices for staffing coverage upon request.

Benefits Offered

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Flexible scheduling
• Education Assistance ProgramProduct & Service Discounts & more!