Fraud Investigator, Entry Level – Onsite Training + Remote

Citigroup Inc.; Jacksonville (FL); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Life & Disability insurance

Paid time off

Wellness programs

Tuition reimbursement

Job summary

Citi is seeking Fraud Specialists to join our team to protect clients by detecting fraudulent activity on credit card accounts. In this entry-level role, you will investigate account activity, verify transactions, and deliver high-quality service while developing your career at a leading financial institution.

This full-time position offers a competitive benefits package, Day 1 health coverage, 401(k) matching, and opportunities for advancement.

Qualifications

• 1–3 years in a customer-facing or service role.
• High attention to detail; interpret data and organize information clearly.
• Clear written and verbal communication; convey information accurately.
• Proficient in Microsoft Office and Windows; strong data entry.
• Thrives in a fast-paced environment while maintaining accuracy.
• High School diploma or equivalent.

Responsibilities

• Investigate potential fraud on existing credit card accounts and identify suspicious patterns.
• Verify charges and account activity; collect key information to evaluate fraud.
• Apply verification procedures to ensure accuracy and compliance.
• Provide solutions using available resources with limited supervision.
• Assess risk and escalate issues per Citi policies.

Skills

Customer-facing experience

Attention to detail

Communication skills

MS Office

Fast-paced environment

High School diploma

Education

High School diploma or equivalent

Tools

Windows OS

Job description

Citi is seeking Fraud Specialists to join our team to protect clients by detecting fraudulent activity on credit card accounts. In this entry-level role, you will investigate account activity, verify transactions, and deliver high-quality service while developing your career at a leading financial institution.

This full-time position offers a competitive benefits package, Day 1 health coverage, 401(k) matching, and opportunities for advancement.