Fraud Specialist - Train On-Site Home Office Program - Salary up to $21.05/hour

Citigroup Inc.; O’Fallon (MO); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Coverage

401(k) matching

Paid time off

Tuition reimbursement

Home Office Program

Job summary

Citigroup Inc. in the United States is seeking Fraud Specialists to protect clients by early detection of credit card fraud. This entry-level role combines analytical thinking with strong client focus to investigate activity, verify transactions, and deliver high-quality service.

Training takes place on site at 1000 Technology Drive, O’Fallon, MO. After training, you may participate in our Home Office Program to work from home. Starting salary is up to $21.05 per hour.

Qualifications

• 1–3 years in customer-facing or service role.
• High attention to detail with data interpretation.
• Clear written and verbal communication; proficient with MS Office.

Responsibilities

• Investigate potential fraud on credit card accounts; identify suspicious patterns.
• Verify charges and account activity; gather information to evaluate fraud.
• Apply verification procedures to ensure accuracy and compliance.
• Provide solutions by using available resources with limited supervision.
• Assess risk and escalate issues when required, maintaining Citi policies.

Skills

1–3 years exp

Attention to detail

Written & verbal comms

MS Office

Data entry

High school diploma

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Citi is looking for Fraud Specialists to join our team and play a critical role in protecting clients and
minimizing financial risk through early detection of fraudulent activity on credit card accounts. In
this entry-level position, you will combine analytical thinking with a strong client focus to
investigate account activity, verify transactions, and deliver a consistently high standard of service.
This is an opportunity to build a meaningful career at one of the world's leading financial
institutions, where your attention to detail directly safeguards clients and their assets.
Attached resume is required to be considered.

Starting salary of up to $21.05/ hour.

This is an entry-level position; we are proud to offer a competitive benefits package andsignificant opportunities for advancement within the company.
Train on site/ Home Office Program
This position requires you to complete training on site at 1000 Technology Drive, O'Fallon, MO 63368. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and required technology.

Ready to launch your next career journey?

• Day 1 Health Coverage: Medical, Dental, Vision
• Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
• Financial Future: 401(k) matching and tuition reimbursement
• Work-Life Balance: Generous paid time off including vacation and holidays.
• Heath & Wellness Support: Confidential mental health resources and assistance programs.

Discover the benefits and perks that await you with a career at Citi https://citibenefits.com/

Responsibilities

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Address clients concern by verifying recent charges and account activity, collecting keyinformation to evaluate and confirm potential fraudulent transactions. Address service related requests and concerns with accuracy and professionalism across all inbound andoutbound client interactions.
• Determine and apply the appropriate verification procedures when processing clientinformation to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on all available resources, working with limitedsupervision to resolve calls efficiently.
• Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards whileescalating issues transparently when required.

Required Qualifications & Skills

• 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly.
• Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Excels in a fast-paced environment while maintaining accuracy and attention to detail.
• High School diploma or equivalent.

Attached resume is required to be considered

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Primary Location:

1000 TECHNOLOGY DRIVE OFALLON

Primary Location Full Time Salary Range:

$41,600.00 - $53,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Aug 18, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.