Fraud Servicing Specialist - ATM & Zelle (2nd Shift)

NBMBAA; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of America in Fort Worth is seeking a Fraud Resolution Specialist for an inbound contact center. You will resolve multi-product fraud inquiries via calls, chats, or emails, delivering accurate, courteous service and protecting clients' financial wellbeing.

You will log client data, escalate risk items, and stay compliant with regulations while providing proactive digital solution options. Spanish fluency is required and weekends/holidays may be included in the schedule.

Qualifications

• 1+ years in customer/client service, including handling difficult client situations.
• Comfortable communicating clearly with clients to resolve issues.
• Proficiency with basic computer systems and data entry.

Responsibilities

• Identifies client needs and recommends solutions when fraud is identified.
• Records data captured during client interactions accurately.
• Escalates items requiring risk review or further analysis.
• Reads updates and applies new information during conversations.
• Adheres to regulations and bank procedures while delivering service.

Skills

Spanish fluency

Customer service

Communication skills

Attention to detail

Data entry

Education

High School Diploma or GED

Job description

Bank of America in Fort Worth is seeking a Fraud Resolution Specialist for an inbound contact center. You will resolve multi-product fraud inquiries via calls, chats, or emails, delivering accurate, courteous service and protecting clients' financial wellbeing.

You will log client data, escalate risk items, and stay compliant with regulations while providing proactive digital solution options. Spanish fluency is required and weekends/holidays may be included in the schedule.