Fraud Resolution Specialist - ATM/Debit

Bank of America; Newark (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Bank of America in Newark, NJ is seeking a Fraud Resolution Specialist in an inbound contact center to address multi-product fraud inquiries. The role involves handling calls, chats, or emails, maintaining accuracy, and delivering effective solutions while ensuring an exceptional client experience.

You will need strong communication, problem-solving abilities, and adherence to regulatory standards. The position operates on a 2nd shift schedule, with potential onsite expectations as required by

Qualifications

• 1+ year of customer or client service experience.
• Experience handling difficult client situations.
• Ability to learn new technology platforms.
• Flexible to work in 2nd shift, weekends, and holidays.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to fraud-related inquiries via calls, chats, or emails.
• Document client interactions accurately.
• Escalate risk items through proper channels.
• Follow banking procedures and regulatory controls.
• Deliver an excellent client experience.

Skills

Conflict Management

Customer Focus

Active Listening

Problem Solving

Data Entry

Attention to Detail

Communication

Team Collaboration

Adaptability

Fraud Awareness

Digital Literacy

Education

High School Diploma or GED

Job description

Bank of America in Newark, NJ is seeking a Fraud Resolution Specialist in an inbound contact center to address multi-product fraud inquiries. The role involves handling calls, chats, or emails, maintaining accuracy, and delivering effective solutions while ensuring an exceptional client experience.

You will need strong communication, problem-solving abilities, and adherence to regulatory standards. The position operates on a 2nd shift schedule, with potential onsite expectations as required by