Fraud Resolution Specialist - ATM & Zelle

Bank of America; Fort Worth (TX); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Bank of America is seeking a fraud resolution professional to provide multi-product fraud support via calls, chats, or emails in an inbound contact center. You will ensure accurate data capture, resolve client questions, and deepen relationships through digital solutions while adhering to regulatory requirements.

The role emphasizes quick on-call problem solving, effective communication, and the ability to handle weekends and holidays as part of a reliable team in a dynamic banking environment.

Formación

• Minimum of an intermediate level of proficiency with computers and current technology
• 1+ years of customer/client service experience, including experience handling difficult client situations

Responsabilidades

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Conocimientos

Conflict Management

Customer and Client Focus

Decision Making

Fraud Management

Oral Communications

Active Listening

Attention to Detail

Data Collection and Entry

Issue Management

Problem Solving

Adaptability

Collaboration

Critical Thinking

Influence

Educación

High School Diploma

Descripción del empleo

Bank of America is seeking a fraud resolution professional to provide multi-product fraud support via calls, chats, or emails in an inbound contact center. You will ensure accurate data capture, resolve client questions, and deepen relationships through digital solutions while adhering to regulatory requirements.

The role emphasizes quick on-call problem solving, effective communication, and the ability to handle weekends and holidays as part of a reliable team in a dynamic banking environment.