Fraud Servicing Agent – ATM & Zelle (Bilingual Spanish)

Bank of America; Fort Worth (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Bank of America in Fort Worth, TX is seeking a bilingual fraud support specialist to resolve multi-product fraud‑related client requests in an inbound contact center. You will answer calls, chats, or emails, maintaining accuracy and delivering a great client experience while following regulatory requirements.

This role requires Spanish fluency, strong customer service experience, and reliability for weekend shifts.

Qualifications

• 1+ years of customer/client service experience, including handling difficult client situations.
• Fluent in Spanish.
• Intermediate level of proficiency with computers and technology.
• Dependable team-player attitude with weekend/holiday coverage.
• Excellent attendance and reliability; adheres to the work schedule.
• Engage with clients, build rapport and handle objections.
• Learn and adapt to new information and platforms.

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified.
• Records data captured during client interactions accurately.
• Identifies and escalates through appropriate channels for risk review or analysis.
• Reads updates and learns on the fly, applying it to conversations with speed and accuracy.
• Complies with regulations, procedures, and financial controls.

Skills

Fraud Management

Customer Focus

Oral Communications

Active Listening

Attention to Detail

Data Collection and Entry

Problem Solving

Adaptability

Collaboration

Critical Thinking

Influence

Spanish fluency

Education

High School Diploma / GED

Job description

Bank of America in Fort Worth, TX is seeking a bilingual fraud support specialist to resolve multi-product fraud‑related client requests in an inbound contact center. You will answer calls, chats, or emails, maintaining accuracy and delivering a great client experience while following regulatory requirements.

This role requires Spanish fluency, strong customer service experience, and reliability for weekend shifts.