Fraud Services - Customer Care Specialist (Onsite)

VXI Global Solutions; Morrow (GA); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid Training

Night shift training

Phone plan discounts

Zusammenfassung

VXI Global Solutions in Morrow, GA is seeking a Fraud Services Customer Service Representative to handle inbound calls from customers reacting to fraud alerts and suspicious card activity. You will verify identities, review transactions, document findings, block compromised cards, and guide customers on security best practices.

This onsite role requires at least a high school diploma, 1 year of customer service, strong empathy and communication, and the ability to type 25 WPM.

Qualifikationen

• High school diploma or GED required.
• Minimum 1 year of continuous customer service experience with one employer.
• At least 6 months of contact center/BPO experience preferred.
• Experience in fraud detection, risk management, or financial services is a plus.
• Ability to type a minimum of 25 WPM with 85% accuracy.
• Ability to work full-time onsite in Morrow, GA.

Aufgaben

• Handle inbound voice calls from customers responding to suspected fraud alerts on their payment cards.
• Verify customer identity and review recent account activity to confirm or deny potentially fraudulent transactions.
• Investigate suspicious activity, document findings and resolutions.
• Secure compromised accounts by blocking or replacing cards and escalating fraud cases.
• Use empathy and de-escalation skills to support customers during stressful situations.
• Explain next steps and provide guidance on account security and fraud prevention.
• Follow authentication, PCI, security, and confidentiality requirements.
• Navigate multiple systems accurately and efficiently.
• Meet quality, attendance, productivity, and customer satisfaction goals.

Kenntnisse

Customer service

Empathy

Active listening

Attention to detail

Problem solving

Critical thinking

Typing 25 WPM

Ausbildung

High school diploma or GED

Tools

Dual monitors

Jobbeschreibung

VXI Global Solutions in Morrow, GA is seeking a Fraud Services Customer Service Representative to handle inbound calls from customers reacting to fraud alerts and suspicious card activity. You will verify identities, review transactions, document findings, block compromised cards, and guide customers on security best practices.

This onsite role requires at least a high school diploma, 1 year of customer service, strong empathy and communication, and the ability to type 25 WPM.