Cardholder Support Specialist – Fraud & Payments (On-site)

VXI Global Solutions; Ohio; Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive base wage

Bonus opportunity

Health Insurance (Medical, Dental, & V

Advancement opportunities

Referral program

Cell phone benefits

Zusammenfassung

VXI Global Solutions is seeking highly motivated Customer Service Representatives to work full-time on-site at our world-class contact center in Morrow, GA. You will handle inbound calls from cardholders, resolve issues, and assist with card-related matters.

You will also perform fraud investigations, verify suspicious transactions, and educate customers on security best practices, maintaining compliance and data privacy throughout interactions.

Qualifikationen

• High school diploma or equivalent.
• Proven experience in a call center or customer service environment, fraud detection, risk management, or financial services.
• Excellent communication skills, both verbal and written.
• Strong analytical skills to detect and investigate suspicious patterns and transactions.
• Empathetic and patient approach when dealing with customer inquiries.

Aufgaben

• Handle inbound calls from cardholders and address inquiries, concerns, and issues promptly and professionally.
• Troubleshoot and resolve issues related to card activation, balance inquiries, disputes, lost or stolen cards, PIN resets, and other card-related matters.
• Receive and process reports of suspicious transactions and conduct investigations to determine legitimacy.
• Verify the authenticity of suspicious transactions and identify patterns of fraudulent activity.
• Maintain accurate records of all customer interactions in the CRM system.
• Educate customers about additional services, promotions, and rewards.

Kenntnisse

Communication skills

Analytical skills

Empathetic & patient

Problem-solving

Fraud detection

Risk management

Customer service experience

Ausbildung

High school diploma or equivalent

Tools

CRM software

Jobbeschreibung

VXI Global Solutions is seeking highly motivated Customer Service Representatives to work full-time on-site at our world-class contact center in Morrow, GA. You will handle inbound calls from cardholders, resolve issues, and assist with card-related matters.

You will also perform fraud investigations, verify suspicious transactions, and educate customers on security best practices, maintaining compliance and data privacy throughout interactions.