Fraud Risk Ops Lead — Process, Automation & AI

The Charles Schwab Corporation; Phoenix (AZ); On-site; USD 100,000 - 150,000; Full time

Job summary

The Charles Schwab Corporation seeks a Senior Manager, Business Process within Fraud Risk Management to drive targeted process, system, and AI-enabled enhancements. You will work as an individual contributor, partnering with FCRM, Operations, and Technology to deliver audit-ready outcomes with minimal oversight.

You will lead complex initiatives to improve efficiency, scale operations, and strengthen controls while translating business needs into executable requirements and ensuring regulatory

Qualifications

• At least three years experience as a Visa Business Process Manager or equivalent work experience is required.
• Detailed knowledge of Schwab systems related to Visa debit card transactions and related tools.
• 3-5 years financial services/banking experience with payment fraud investigations.
• Working knowledge of Regulation E and Visa Fraud Investigations and claims.
• Ability to translate business needs into actionable requirements and drive initiatives.

Responsibilities

• Support build-out and integration of new products, channels, and workflows including ACH and TRIPS.
• Drive enhancements within case management systems to improve cycle times and investigator experience.
• Design and improve end-to-end fraud investigation and claims processes for efficiency and regulatory alignment.
• Identify gaps, redundancies, and control weaknesses; implement scalable solutions.
• Partner with FCRM, Operations, Technology to align priorities and execution plans.
• Translate business needs into requirements and drive initiatives from concept to implementation.

Skills

Visa systems knowledge

Fraud investigations

Process improvement

Automation

Data analysis

Regulation E familiarity

Cross-functional collaboration

Job description

The Charles Schwab Corporation seeks a Senior Manager, Business Process within Fraud Risk Management to drive targeted process, system, and AI-enabled enhancements. You will work as an individual contributor, partnering with FCRM, Operations, and Technology to deliver audit-ready outcomes with minimal oversight.

You will lead complex initiatives to improve efficiency, scale operations, and strengthen controls while translating business needs into executable requirements and ensuring regulatory