Fraud Risk & Operations Lead (Hybrid/Remote)

Pathward; United States; Hybrid; USD 110,000 - 160,000; Full time

Job summary

Pathward is seeking a Fraud Risk Manager to support and enhance our Fraud Risk Management and Operations program. You will oversee Level 1 alert monitoring and Level 2 fraud investigations, ensuring timely and accurate outcomes.

You will lead a team, establish quality standards, drive productivity, and maintain SLAs to protect customers and the business. This role blends strategic oversight with hands-on leadership in a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent education and work experience.
• Typically 5+ years with bachelor's or equivalent.

Responsibilities

• Manage and oversee team responsible for Level 1 and Level 2 fraud activities.
• Establish and monitor quality standards, productivity expectations, and SLAs.

Education

Bachelor's degree or equivalent education and work experience

Typically 5+ years with bachelor's or equivalent

Job description

Pathward is seeking a Fraud Risk Manager to support and enhance our Fraud Risk Management and Operations program. You will oversee Level 1 alert monitoring and Level 2 fraud investigations, ensuring timely and accurate outcomes.

You will lead a team, establish quality standards, drive productivity, and maintain SLAs to protect customers and the business. This role blends strategic oversight with hands-on leadership in a hybrid work environment.