Remote Fraud Risk & Operations Manager

Pathward, N.A.; Sioux Falls (SD); Hybrid; USD 72,000 - 120,000; Full time

Job summary

Pathward, N.A. is recruiting a Fraud Risk Management and Operations Manager to oversee Level 1 alert monitoring and Level 2 case investigations across products and channels.

The role ensures compliant detection, investigation, escalation, and resolution of fraud activity in alignment with regulatory requirements. You will lead a team, set quality standards, coordinate with Risk, Compliance, and Product teams, and drive automation and efficiency improvements in incident workflows.

Qualifications

• Bachelor's degree or equivalent education and work experience.
• CAMS, CFE, or other fraud/financial crimes certification preferred.
• Typically 5+ years with bachelor's or equivalent.
• Experience in fraud operations, including alert review, case investigation, and fraud typology analysis.
• Operates within established guidelines; decisions require validation for non-standard fraud scenarios or high-risk escalations.

Responsibilities

• Support development, implementation, and maintenance of fraud detection and investigation procedures.
• Manage Level 1 alert review, Level 2 case investigation, escalation and resolution.
• Establish quality standards, productivity, and SLAs for alerts and cases.
• Oversee components of the BSA/AML program, including SAR thresholds.
• Collaborate with Risk, Compliance, Product, and Operations to enhance fraud detection strategies.
• Participate in risk assessments across products, channels and customer segments.

Skills

Fraud operations

Alert review

Case investigation

BSA/AML familiarity

Leadership

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Fraud detection tools

SAR reporting systems

Data analytics software

Job description

Pathward, N.A. is recruiting a Fraud Risk Management and Operations Manager to oversee Level 1 alert monitoring and Level 2 case investigations across products and channels.

The role ensures compliant detection, investigation, escalation, and resolution of fraud activity in alignment with regulatory requirements. You will lead a team, set quality standards, coordinate with Risk, Compliance, and Product teams, and drive automation and efficiency improvements in incident workflows.