Fraud Risk Management and Operations Manager (Fully Remote)

Pathward; United States; Hybrid; USD 110,000 - 160,000; Full time

Job summary

Pathward is seeking a Fraud Risk Manager to support and enhance our Fraud Risk Management and Operations program. You will oversee Level 1 alert monitoring and Level 2 fraud investigations, ensuring timely and accurate outcomes.

You will lead a team, establish quality standards, drive productivity, and maintain SLAs to protect customers and the business. This role blends strategic oversight with hands-on leadership in a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent education and work experience.
• Typically 5+ years with bachelor's or equivalent.

Responsibilities

• Manage and oversee team responsible for Level 1 and Level 2 fraud activities.
• Establish and monitor quality standards, productivity expectations, and SLAs.

Education

Bachelor's degree or equivalent education and work experience

Typically 5+ years with bachelor's or equivalent

Job description

• Responsible for supporting and enhancing the organization's Fraud Risk Management and Operations program.
• Primary oversight of fraud alert monitoring (Level 1) and fraud case investigations (Level 2).

What You Will Do:

• Manage and oversee team responsible for Level 1 and Level 2 fraud activities.
• Establish and monitor quality standards, productivity expectations, and SLAs.

Your Qualifications:

• Bachelor's degree or equivalent education and work experience.
• Typically 5+ years with bachelor's or equivalent.

Why Pathward:

• We are a hybrid, remote-office company dedicated to growing our talent anywhere.
• We provide equal employment opportunities to all employees and applicants.

Pathward

Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.