Fraud Defense Specialist — 24/7, AI-Driven

Remote Jobs; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Health insurance

Relocation support to NYC or SF

Job summary

Ramp is seeking a Fraud Operations professional in the United States to safeguard customers by analyzing new account applications and activity for fraud risks. You will investigate alerts, document findings, and work with Credit Risk, Compliance, and Support to resolve cases.

Ideal candidates have 2+ years in fraud prevention, experience with payments/credit, strong communication, and familiarity with card networks and NACHA rules. SQL/Python is a plus; 24/7 rotating schedule required.

Qualifications

• Minimum 2 years of experience in fraud prevention or investigations.
• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries.
• Excellent collaboration, written and verbal communication skills.

Responsibilities

• Analyze new account applications to detect potential fraud patterns.
• Evaluate transactional activity for anomalies indicative of fraud.
• Investigate alerts and document findings thoroughly.
• Investigate and facilitate customer card disputes within timelines.
• Use AI tools and automation to streamline investigations and improve processes.
• Collaborate with Credit Risk, Compliance, and Customer Support to resolve issues.
• Communicate with customers to verify activity and gather documentation.
• Liaise with financial institutions and law enforcement as needed.
• Stay updated on fraud trends and regulatory requirements.

Job description

Ramp is seeking a Fraud Operations professional in the United States to safeguard customers by analyzing new account applications and activity for fraud risks. You will investigate alerts, document findings, and work with Credit Risk, Compliance, and Support to resolve cases.

Ideal candidates have 2+ years in fraud prevention, experience with payments/credit, strong communication, and familiarity with card networks and NACHA rules. SQL/Python is a plus; 24/7 rotating schedule required.