Fraud Client Support Specialist - Inbound (2nd Shift)

NBMBAA; Phoenix (AZ); Vor Ort; USD 48.000 - 60.000; Vollzeit

Zusammenfassung

Bank of America is seeking a Customer Care Specialist to join a large inbound contact center focused on multi‑product fraud resolution. You will handle calls, chats, or emails, resolve inquiries accurately, and deliver an exceptional client experience across systems.

The role requires working in an in‑office culture with scheduled hours, reliability, and the ability to engage clients, advise solutions, and deepen relationships through digital options. Strong communication is essential.

Qualifikationen

• 1+ years of customer service experience.
• Strong communication and problem-solving skills.
• Ability to learn and adapt to new information and technology platforms.

Aufgaben

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Kenntnisse

Conflict Management

Customer and Client Focus

Decision Making

Fraud Management

Oral Communications

Active Listening

Attention to Detail

Data Collection and Entry

Issue Management

Problem Solving

Adaptability

Collaboration

Critical Thinking

Influence

Ausbildung

High School Diploma / GED / Secondary School or equivalent

Jobbeschreibung

Bank of America is seeking a Customer Care Specialist to join a large inbound contact center focused on multi‑product fraud resolution. You will handle calls, chats, or emails, resolve inquiries accurately, and deliver an exceptional client experience across systems.

The role requires working in an in‑office culture with scheduled hours, reliability, and the ability to engage clients, advise solutions, and deepen relationships through digital options. Strong communication is essential.