Fraud Prevention Specialist — Client Analytics

JPMorganChase; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorganChase in Tampa seeks a fraud operations professional to protect clients and solve complex challenges within the Commercial | Prepaid Card Fraud team. You will build relationships, analyze data, and deliver fraud prevention solutions that strengthen controls and support long-term business success.

The role emphasizes strong communication, data-driven decision making, and the ability to present insights to internal and external stakeholders in a matrixed organization.

Qualifications

• Bachelor degree and / or five or more years of experience in fraud operations, client service, Commercial, Prepaid Card, financial services.
• Strong verbal and written communication skills with the ability to clearly communicate complex information to diverse audiences.
• Experience developing and delivering presentations to internal stakeholders and external clients.
• Demonstrated ability to analyze and interpret large data sets and translate findings into actionable business recommendations.
• Proficiency in Microsoft Excel and PowerPoint, including reporting, trend analysis, and executive presentation development.
• Strong problem-solving, root-cause analysis, organizational, and decision-making skills.
• Ability to influence stakeholders and build effective working relationships across functions and levels.

Responsibilities

• Build and maintain strong relationships with clients, peers, leadership, and cross-functional business partners to support business objectives and client satisfaction.
• Resolve internal and external client escalations related to spending interruptions, fraud claims, and program performance by identifying root causes and delivering effective solutions.
• Develop and deliver executive-level reporting, presentations, fraud prevention best practices for internal and external clients.
• Analyze large data sets, operational reports, and fraud trends to identify risks, opportunities, and actionable recommendations.
• Lead end-to-end process improvement initiatives that enhance client experience, improve operational efficiency, strengthen controls, and reduce fraud exposure.
• Support implementation of process, policy, and operational changes by developing training materials, documenting procedures, and partnering with stakeholders to ensure successful adoption.
• Monitor key performance metrics, identify performance trends, and recommend actions to improve business outcomes to the leadership team.
• Educate clients, leadership teams, and business partners on fraud trends, emerging risks, and fraud prevention strategies.
• Influence outcomes across a matrixed organization through collaboration, communication, and strong stakeholder management skills.
• Apply sound judgment and decision-making while operating within established legal, compliance, risk, and control requirements.
• Effectively manage multiple priorities and deadlines in a dynamic, client-focused environment.

Skills

Fraud operations

Client service

Verbal and written communication

Presentations to stakeholders

Data analysis

Excel and PowerPoint

Problem-solving

Influence stakeholders

Time management

Travel willingness

Education

Bachelor degree

Tools

Microsoft Excel

PowerPoint

Job description

JPMorganChase in Tampa seeks a fraud operations professional to protect clients and solve complex challenges within the Commercial | Prepaid Card Fraud team. You will build relationships, analyze data, and deliver fraud prevention solutions that strengthen controls and support long-term business success.

The role emphasizes strong communication, data-driven decision making, and the ability to present insights to internal and external stakeholders in a matrixed organization.