Senior Fraud Operations Leader

JPMorganChase; Tampa (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

JPMorganChase is seeking a Fraud Manager II within Core Cash Fraud Operations in Tampa. You will lead a team of Fraud Analysts, investigate fraud activity, mitigate losses, and ensure timely remediation of fraud events while balancing client service with risk management.

You will manage analyst performance, meet SLAs, and drive process improvements in collaboration with Fraud Risk, Compliance, and Technology teams.

Qualifications

• 5+ years of Fraud Operations, Financial Crimes, Investigations, or related banking operations.
• 2+ years of people management leading operational or fraud teams.
• Proven experience managing performance in a production-driven environment with SLAs.
• Strong knowledge of fraud investigation processes, mitigation techniques, and controls.
• Demonstrated leadership to develop high-performing teams and improve processes.
• Ability to communicate with senior management and manage multiple priorities.

Responsibilities

• Lead, coach, and develop a team of Fraud Analysts for investigations and remediation.
• Manage performance, planning, and reviews; drive accountability and continuous improvement.
• Oversee daily operations to meet service levels and quality standards; manage risks.
• Partner with Compliance, Risk, Controls, and Technology to strengthen fraud controls.
• Communicate performance and risk to senior leadership; participate in governance.
• Support audits and regulatory reviews; implement corrective actions.
• Drive continuous improvement through technology and workflow enhancements.

Skills

Fraud investigations

People management

Operational leadership

Analytical skills

Communication skills

Risk management

Education

Bachelor's degree in Business/Finance/Criminal Justice/R Risk Management

Tools

Microsoft Excel

PowerPoint

Word

Data analytics tools

Job description

JPMorganChase is seeking a Fraud Manager II within Core Cash Fraud Operations in Tampa. You will lead a team of Fraud Analysts, investigate fraud activity, mitigate losses, and ensure timely remediation of fraud events while balancing client service with risk management.

You will manage analyst performance, meet SLAs, and drive process improvements in collaboration with Fraud Risk, Compliance, and Technology teams.