Senior Fraud Operations Manager

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa, FL, is seeking a Fraud Manager II to lead a team of Fraud Analysts responsible for investigating fraud activity, mitigating losses, securing client accounts, and delivering timely remediation of fraud events.

You will drive performance against SLAs, maintain quality standards, and ensure compliance with firm policies and regulatory requirements while partnering with cross-functional teams to strengthen fraud controls and enhance client experience.

Qualifications

• 5+ years in Fraud Operations or related banking operations.
• 2+ years of people management leading fraud teams.
• Proven ability to meet service levels in a production-driven environment.
• Strong knowledge of fraud investigations and operational controls.
• Excellent communication with senior management.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Lead, coach, and develop a team of Fraud Analysts responsible for fraud investigations and client remediation activities.
• Conduct performance management activities, including coaching and reviews.
• Foster accountability, teamwork, client focus, and continuous improvement.
• Identify training opportunities and develop employees' fraud, operational, and leadership capabilities.
• Oversee staffing, scheduling, workload distribution, and planning.
• Support employee engagement, retention, and succession planning.
• Oversee daily operations to ensure cases, alerts, and claims are processed within SLAs.
• Monitor production, quality, loss performance, and operational metrics.
• Resolve escalated investigations and complex operational matters.
• Ensure adherence to policies, procedures, and regulatory requirements.
• Conduct quality reviews and implement corrective actions.
• Balance fraud mitigation with client experience objectives.
• Identify fraud trends and partner with risk/compliance teams to strengthen controls.
• Communicate performance and risk concerns to senior leadership.
• Drive continuous improvement through new technologies and workflows.

Skills

Fraud Operations

People Management

Operational Leadership

Analytics

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Word

Job description

JPMorgan Chase & Co. in Tampa, FL, is seeking a Fraud Manager II to lead a team of Fraud Analysts responsible for investigating fraud activity, mitigating losses, securing client accounts, and delivering timely remediation of fraud events.

You will drive performance against SLAs, maintain quality standards, and ensure compliance with firm policies and regulatory requirements while partnering with cross-functional teams to strengthen fraud controls and enhance client experience.