Fraud Operations Lead: Investigations & Risk Management

Next Frontier Capital; Tampa (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorganChase in Tampa, FL seeks a Fraud Manager II to lead a high-performing team of analysts in Core Cash Fraud Operations. You will oversee investigations, remediation, and client protection while driving risk controls and exceptional client service.

Responsibilities include performance management, process improvements, and cross-functional collaboration to strengthen fraud detection capabilities and regulatory adherence.

Qualifications

• 5+ years of experience in Fraud Operations, Financial Crimes, Operations, Investigations, Client Service, or related banking operations environment.
• 2+ years of people management experience leading operational or fraud investigation teams.
• Demonstrated experience managing performance in a production-driven environment with established service level expectations.
• Strong knowledge of fraud investigation processes, fraud mitigation techniques, and operational controls.
• Proven ability to lead and develop high-performing teams.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills, including the ability to communicate effectively with senior management.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong organizational skills, attention to detail, and risk-based decision-making abilities.
• Experience handling confidential customer and firm information in accordance with firm policies and procedures.

Responsibilities

• Lead, coach, and develop a team of Fraud Analysts responsible for fraud investigations and client remediation activities.
• Conduct performance management activities, including coaching, development planning, talent assessments, and performance reviews.
• Foster a culture of accountability, teamwork, client focus, and continuous improvement.
• Identify training opportunities and develop employees' fraud, operational, and leadership capabilities.
• Manage staffing levels, scheduling, workload distribution, and workforce planning to ensure operational readiness.
• Support employee engagement, retention, and succession planning initiatives.

Skills

Fraud Operations

People Management

Fraud Investigation

Analytical Thinking

Regulatory Compliance

Risk Management

Leadership

Communication

Education

Bachelor's degree

Job description

JPMorganChase in Tampa, FL seeks a Fraud Manager II to lead a high-performing team of analysts in Core Cash Fraud Operations. You will oversee investigations, remediation, and client protection while driving risk controls and exceptional client service.

Responsibilities include performance management, process improvements, and cross-functional collaboration to strengthen fraud detection capabilities and regulatory adherence.