Fraud Recovery Associate — Global Banking

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa is seeking a Fraud Associate I in the Global Banking Fraud Recovery team to own complex recovery cases across check and electronic payments.

You will apply strong judgment, product knowledge, and clear communication to shape recovery strategies and coordinate with internal and external partners to move cases toward resolution. In this role you will guide analysts with practical coaching, identify root causes and control gaps, contribute to procedures and training,

Qualifications

• Five years of operations experience (fraud, payments, investigations, claims, financial services, or client service).
• Strong critical thinking and investigative skills with risk-based decision making.
• Working knowledge of fraud recovery practices, payment systems, and operational controls.
• Ability to communicate clearly in writing and verbally with clients and peers.
• Ability to manage multiple high-impact priorities in a fast-paced environment.
• Ability to progress work through ambiguity and influence without formal authority.
• Sound judgment, discretion, and professionalism handling sensitive matters.

Responsibilities

• Own complex, high-risk, high-value recovery cases from intake through resolution with documentation and follow-up.
• Build and execute recovery strategies across payment products (check and electronic payments).
• Evaluate case facts, controls, and payment conventions to determine actions and escalation paths.
• Provide technical guidance to analysts and leaders on sensitive matters.
• Coordinate with internal partners (client service, legal, operations, product, risk, fraud teams) to drive resolution.
• Engage external financial institutions to pursue recalls, returns, or other recovery actions.
• Support exceptional recovery scenarios (indemnifications, warranties, duplicates) when applicable.
• Help prioritize urgent work, identify emerging risks, and reinforce procedures and controls.
• Identify root causes and control gaps; recommend process improvements.

Skills

Fraud Recovery

Operations Experience

Critical Thinking

Communication Skills

Risk-Based Decision Making

Influence Without Authority

Ambiguity Management

Job description

JPMorgan Chase & Co. in Tampa is seeking a Fraud Associate I in the Global Banking Fraud Recovery team to own complex recovery cases across check and electronic payments.

You will apply strong judgment, product knowledge, and clear communication to shape recovery strategies and coordinate with internal and external partners to move cases toward resolution. In this role you will guide analysts with practical coaching, identify root causes and control gaps, contribute to procedures and training,