Fraud Prevention & Investigations Analyst

Burke & Herbert Bank; Moorefield (WV); On-site; USD 28,000 - 37,000; Full time

Job summary

Burke & Herbert Bank is seeking an Operations Fraud Analyst for on-site work in Moorefield, WV, Camp Hill, PA, or Preston, MD. You will detect and respond to fraud across ACH, wires, Zelle, online banking, and checks, strengthening controls and supporting branches with timely investigations.

Ideal candidates have at least two years in banking operations and knowledge of NACHA rules, regulatory requirements, and fraud prevention practices.

Qualifications

• Minimum two years’ experience in retail banking or banking operations.
• Experience in fraud operations, deposit operations, ACH, card services, or back-office banking preferred.
• Working knowledge of ACH, wire transfers, Zelle, online banking, and check processing.
• Understanding of regulatory and network requirements.

Responsibilities

• Detect, investigate, and respond to fraud activity across payment and deposit channels to minimize customer impact and financial loss.
• Strengthen fraud prevention controls by identifying trends, control gaps, and emerging fraud risks.
• Ensure accurate disposition of fraud alerts in accordance with regulations, network rules, and internal procedures.
• Support branches and internal partners with timely, well-documented fraud analysis and decisioning.
• Review and disposition fraud alerts for ACH, Wire Transfers, Zelle, Online Banking, and Check transactions in accordance with bank policies and risk thresholds.
• Analyze transaction activity, account history, and customer behavior to identify potential fraud, account takeover, or unauthorized transactions.
• Coordinate with branches, customer service, digital banking, and deposit operations to resolve fraud alerts efficiently.
• Document investigations, decisions, and actions clearly and accurately to support internal controls, audits, and regulatory reviews.

Skills

Analytical thinking

Attention to detail

Microsoft Office

Communication skills

Education

High School Diploma or Equivalent

Job description

Burke & Herbert Bank is seeking an Operations Fraud Analyst for on-site work in Moorefield, WV, Camp Hill, PA, or Preston, MD. You will detect and respond to fraud across ACH, wires, Zelle, online banking, and checks, strengthening controls and supporting branches with timely investigations.

Ideal candidates have at least two years in banking operations and knowledge of NACHA rules, regulatory requirements, and fraud prevention practices.