Fraud Operations Lead: Investigations & Risk

Burke & Herbert Bank & Trust; Preston (MD); On-site; USD 41,000 - 62,000; Full time

Job summary

Burke & Herbert Bank & Trust seeks an Operations Fraud Supervisor to lead a team of Fraud Analysts responsible for monitoring and investigating fraudulent activity across ACH, wire transfers, Zelle, online banking and checks. You will manage workflow, escalate complex cases, and ensure timely, well-documented actions in compliance with laws and bank procedures.

The role emphasizes risk-based controls, cross‑functional collaboration with branches and Digital Banking, and ongoing coaching to

Qualifications

• High school diploma or equivalent required; associate's or bachelor's preferred.
• Minimum five years in banking, fraud, deposit operations, payments, or related investigation.
• At least three years of direct fraud investigation or transaction monitoring experience.
• Prior supervisory or team-lead experience preferred.
• Experience resolving complex fraud cases and documenting defensible decisions.
• Experience with ACH, wire, check, Zelle, online banking or deposit-account fraud; relevant certifications preferred.

Responsibilities

• Directly supervise Fraud Analysts and manage performance.
• Manage daily fraud-alert queues, staffing to meet service levels.
• Review complex high-risk investigations and determine actions.
• Ensure consistent investigation and disposition of alerts across channels.
• Coordinate with branches and departments to resolve cases.
• Lead response to major fraud events and containment efforts.

Skills

Supervisory leadership

Fraud investigations

ACH and Wire

Online banking

Zelle transactions

Risk management

Quality reviews

Data analysis

Communication skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

SilverLake

Microsoft Office

Job description

Burke & Herbert Bank & Trust seeks an Operations Fraud Supervisor to lead a team of Fraud Analysts responsible for monitoring and investigating fraudulent activity across ACH, wire transfers, Zelle, online banking and checks. You will manage workflow, escalate complex cases, and ensure timely, well-documented actions in compliance with laws and bank procedures.

The role emphasizes risk-based controls, cross‑functional collaboration with branches and Digital Banking, and ongoing coaching to