Fraud Operations Lead

Burke & Herbert Bank; Camp Hill (Cumberland County); On-site; USD 39,000 - 62,000; Full time

Job summary

Burke & Herbert Bank is hiring an Operations Fraud Supervisor in Camp Hill, PA. You will supervise Fraud Analysts, manage daily queues, and escalate high-risk cases while ensuring timely, compliant investigations across ACH, wires, Zelle, and online banking.

You will coordinate with multiple departments to detect trends, mitigate losses, and maintain strong internal controls. A strong supervisory background in banking fraud is required.

Qualifications

• Supervision of Fraud Analysts and performance evaluations.
• Minimum five years in banking/fraud/deposit ops.
• Direct fraud-investigation and risk-based decisions.
• Experience with ACH, wire, Zelle, online banking or checks.
• Certification in fraud, payments, or related field preferred.

Responsibilities

• Directly supervise Fraud Analysts and manage workload and coaching.
• Oversee fraud-alert queues, case assignments, and escalations.
• Review complex fraud investigations and decide actions.
• Ensure compliant handling of ACH/wire/check-related fraud.
• Coordinate with BSA/AML, Info Security, Compliance as needed.
• Lead reporting on fraud trends and operational losses.

Skills

Supervisory experience

Fraud investigations

ACH and wires

Fraud monitoring systems

Analytical skills

Communication skills

MS Office proficiency

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Fraud/payments certifications preferred

Tools

SilverLake

Microsoft Office

Job description

Burke & Herbert Bank is hiring an Operations Fraud Supervisor in Camp Hill, PA. You will supervise Fraud Analysts, manage daily queues, and escalate high-risk cases while ensuring timely, compliant investigations across ACH, wires, Zelle, and online banking.

You will coordinate with multiple departments to detect trends, mitigate losses, and maintain strong internal controls. A strong supervisory background in banking fraud is required.