Fraud Operations Lead: Investigations & Risk Mitigation

Burke & Herbert Bank & Trust; Camp Hill (Cumberland County); On-site; USD 41,000 - 62,000; Full time

Job summary

Burke & Herbert Bank & Trust seeks a Fraud Operations Supervisor to oversee a team of analysts, ensuring timely investigations and loss mitigation across ACH, wires, Zelle, online banking, and checks.

The role requires a strong background in fraud monitoring, adherence to NACHA and bank policies, and collaboration with Risk, Compliance, and IT to protect customers and the institution.

Qualifications

• Minimum five years in banking, fraud, deposit operations, payments, or related investigative experience.
• At least three years of direct fraud investigation, fraud operations, or transaction-monitoring experience.
• Prior supervisory or team-lead experience is strongly preferred.
• Experience with ACH, wire, check, Zelle, online-banking, or deposit-account fraud.
• Relevant fraud, payments, or financial-crime certifications are preferred.

Responsibilities

• Directly supervise Fraud Analysts, including assigning work, monitoring performance, providing coaching, conducting evaluations, and coordinating with HR.
• Manage daily fraud-alert queues, staffing coverage, case assignments, escalations, and priorities to meet service levels and risk expectations.
• Provide final or elevated review of complex, high-risk investigations and determine appropriate action within authority.
• Ensure consistent investigation and disposition of alerts across ACH, wire, Zelle, online banking, checks, and account activity.
• Oversee actions including NACHA rules, wire verification, account restrictions, customer notification, and escalation to other teams.
• Lead operational responses to significant fraud events, control failures, or service disruptions with timely communication and documentation.

Skills

Supervisory skills

Analytical skills

Fraud monitoring knowledge

Education

Bachelor's/Associate in business, finance, or related field

Five years banking/fraud experience

Fraud/certifications preferred

Tools

SilverLake

Microsoft Office

Job description

Burke & Herbert Bank & Trust seeks a Fraud Operations Supervisor to oversee a team of analysts, ensuring timely investigations and loss mitigation across ACH, wires, Zelle, online banking, and checks.

The role requires a strong background in fraud monitoring, adherence to NACHA and bank policies, and collaboration with Risk, Compliance, and IT to protect customers and the institution.