Fraud Prevention Operations Analyst

Burke & Herbert Bank & Trust; Camp Hill (Cumberland County); On-site; USD 28,000 - 39,000; Full time

Job summary

Burke & Herbert Bank & Trust is looking for a Fraud Analyst to detect, investigate, and respond to fraud across payment and deposit channels. The role focuses on strengthening prevention controls and documenting investigations.

You will support branches with timely fraud analysis, review alerts for ACH, wires, Zelle, online banking, and checks, and take appropriate actions while ensuring regulatory compliance.

Qualifications

• Minimum two years' experience in banking operations or fraud analysis.
• Experience with ACH, wires, Zelle, online banking, and checks preferred.
• Ability to collaborate across branches and internal teams in a fast-paced environment.
• Strong written and verbal communication and documentation skills.

Responsibilities

• Detect, investigate, and respond to fraud activity across payment and deposit channels.
• Strengthen fraud prevention controls by identifying trends and gaps.
• Disposition of fraud alerts in accordance with regulations, network rules, and internal procedures.
• Support branches with timely, well-documented fraud analysis and decisioning.
• Review and disposition alerts for ACH, Wire Transfers, Zelle, Online Banking, and Check transactions.
• Analyze transaction activity, account history, and customer behavior to identify fraud or takeovers.
• Determine and execute actions including approvals, account restrictions, blocks, returns, and escalations.
• Coordinate with branches and other teams to resolve fraud alerts efficiently.
• Document investigations and actions for audits and regulatory reviews.
• Assist with fraud-related account controls and loss mitigation efforts.

Skills

Fraud detection

Analytical skills

Documentation

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Job description

Burke & Herbert Bank & Trust is looking for a Fraud Analyst to detect, investigate, and respond to fraud across payment and deposit channels. The role focuses on strengthening prevention controls and documenting investigations.

You will support branches with timely fraud analysis, review alerts for ACH, wires, Zelle, online banking, and checks, and take appropriate actions while ensuring regulatory compliance.