Fraud Operations Lead

Burke & Herbert Bank & Trust; Moorefield (WV); On-site; USD 41,000 - 62,000; Full time

Job summary

Burke & Herbert Bank & Trust is seeking a Fraud Analysts Supervisor to oversee daily fraud monitoring across ACH, wire transfers, Zelle, online banking, and checks. You will direct a team, manage queues, and ensure timely investigations with documented outcomes.

The role emphasizes risk-based decision making, collaboration with internal partners, adherence to NACHA rules, and escalation of complex cases. A minimum five years in banking fraud or payments is required, with supervisory experience

Qualifications

• Minimum five years of banking, fraud, deposit operations, payments, or related investigative experience.
• At least three years of direct fraud investigation, fraud operations, or transaction monitoring experience.
• Prior supervisory or team-lead experience preferred; ability to supervise and coach staff.

Responsibilities

• Directly supervise Fraud Analysts, including assigning work and evaluating performance.
• Manage daily fraud-alert queues, case assignments, escalations, and priorities.
• Provide final or elevated review of high-risk investigations and determine action.
• Ensure consistent investigation of alerts across ACH, wire, Zelle, online banking, and checks.
• Oversee actions such as NACHA rule compliance, account restrictions, and closures.
• Conduct quality reviews of investigations and case records for compliance.
• Coordinate with branches and internal partners to resolve cases and address threats.
• Lead response to significant fraud events and ensure timely communication and containment.

Skills

Supervisory skills

Analytical skills

Fraud monitoring

Regulatory knowledge

Communication skills

Microsoft Office

SilverLake

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

SilverLake

Microsoft Office

Job description

Burke & Herbert Bank & Trust is seeking a Fraud Analysts Supervisor to oversee daily fraud monitoring across ACH, wire transfers, Zelle, online banking, and checks. You will direct a team, manage queues, and ensure timely investigations with documented outcomes.

The role emphasizes risk-based decision making, collaboration with internal partners, adherence to NACHA rules, and escalation of complex cases. A minimum five years in banking fraud or payments is required, with supervisory experience