Fraud Prevention & Disputes Specialist

Centra Credit Union

Columbus (IN)

On-site

USD 31,000 - 45,000

Full time

9 days ago

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Job summary

Centra Credit Union in Columbus, IN, is hiring a full-time Loss Prevention Specialist. The starting wage is $27.68 per hour, with a comprehensive benefits package. Spanish/English interpreters may receive a differential. The role involves investigating fraud, resolving disputes, and staying updated on fraud-prone products.

Qualifications include a High School Diploma or GED and 1–3 years of related experience. Centra is an Equal Opportunity Employer.

Qualifications

High School Diploma or GED (or equivalent).
1–3 years of similar or related experience, including preparatory experience.

Responsibilities

Investigates fraud situations, tracks and follows-up within designated case management and dispute resolution systems.
Facilitates fraud resolution within regulatory and association requirements, including monetary transactions and payment arrangements.
Resolves disputes by performing subsequent chargeback or reimbursement actions.
Communicates with Members and Team Members on fraud or dispute situations.
Maintains knowledge of fraud-prone products like debit/credit cards, checks, ACH, identity theft, and wires.
Reviews fraud prevention reports to monitor unusual Member account activity and take appropriate action.
Prepares documents or evidence for legal or insurance cases related to fraud events.