Consumer Loan Servicing Specialist - Impactful Member Support

Centra Credit Union in; Columbus (IN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Centra Credit Union in Columbus, Indiana, seeks a Consumer Loan Servicing Specialist to maintain existing consumer loans throughout their lifecycle, processing servicing requests, ensuring account integrity, and complying with regulations. The role offers a starting wage of $24.42 per hour and a comprehensive benefits package for team members.

Spanish/English interpreters may qualify for an interpreting differential.

Qualifications

• High School Diploma or GED required.
• Under 1 year of related experience preferred.

Responsibilities

• Process routine and non routine consumer loan servicing requests (payments, adjustments, maintenance, payoffs).
• Order services and reviews for Consumer Real Estate loan products.
• Support inquiries from Members and internal partners related to existing consumer loan accounts.
• Administer lien perfection filings to ensure collateral security.
• Adhere to applicable federal and state regulations (BSA/AML, Reg Z, Reg E, etc.).
• Complete servicing reports or quality/control reviews as assigned.
• Provide operational support for servicing projects and system enhancements.
• Process and manage ancillary product claims related to CPI and other loan protection products.
• Provide backup support for consumer lending processing functions as needed.

Skills

Loan servicing

Regulatory compliance

Customer service

Education

High School Diploma or GED

Job description

Centra Credit Union in Columbus, Indiana, seeks a Consumer Loan Servicing Specialist to maintain existing consumer loans throughout their lifecycle, processing servicing requests, ensuring account integrity, and complying with regulations. The role offers a starting wage of $24.42 per hour and a comprehensive benefits package for team members.

Spanish/English interpreters may qualify for an interpreting differential.